Data usage

[Nick9999]

I have a data esim ....on the providers account it says i used half of the 5gb. Which i believe is correct but on my andriod phone it tells me i used 7.6gb and rising i have not been able to get internet access for 24 hrs but my data usage keeps rising. I have switched off data on my ee number because i have the esim for data (worked fine in thailand but move to malaysia and no internet connection. Strangely my whatapp works but cannot google anything..very frustrating. Can any one suggest solution

[Rach_H]

Hi @Nick9999,

Welcome to the Community!

The data count on your phone isn't always accurate, as it isn't actually connected to the SIM, so may not track your usage accurately.

Have you received a text from EE welcoming you to Malaysia since you arrived there?

Rach

[bristolian]

The data counter on Android itemises your usage down to individual apps.

Can you identify which app has increased its usage between two checks? And thus could be the culprit?