Data package not delivered

[Geoffjg]

At 08.20 hrs this morning, 27/12, I ordered an additional data package  (unlimited for 1 day @ £4.02) having apparently reached my plan's monthly limit . At 13.30 hrs this package has still not been dilvered and I remain on a download speed of less than 1 mb.

How long should delivery normally take ?

Since my monthly resets on 29/12,  how do I obtain a refund of my £4.02 ?

[Linzi_H · Accepted solution]

Hi @Geoffjg 

Welcome to the community.

If your monthly allowance of data has run out, any extra data add-ons purchased should be available to use straight away.

Did you check your online account/EE app to see if the add-on was showing at all?

If you have and it's not there, then please call us directly so we can check what's happened.

Linzi

[Geoffjg]

Thanks, a phone call to support solved it, and was a very positive experience too !