Data less than what I purchased
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16-04-2023 09:28 AM
I bought a 30GB sim card from Heathrow airport last week for £25 but it seem like i only have 25gb. It’s a week in and they’re telling me i’ve used 80% of my data, that’s just impossible.
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20-04-2023 08:02 AM
Hi @nicholaswgr
Thanks for coming here.
The reply shows the £15 pack has been purchased, I would suggest giving us a call on 150 and the team will get this looked into for you.
Leanne 🙂
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16-04-2023 01:53 PM
What does texting AL to 150 from your no. fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-04-2023 07:32 AM
“Your current balance as of today 07:31 is £0.00. You have unlimited minutes, unlimited texts and 883MB remaining until 08/05/2023 for your SIM Local Pack. Your last top up was £15.00 on 14/02/2023 at 14:14. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices”
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20-04-2023 08:02 AM
Hi @nicholaswgr
Thanks for coming here.
The reply shows the £15 pack has been purchased, I would suggest giving us a call on 150 and the team will get this looked into for you.
Leanne 🙂
