Data has disappeared

maddave
Visitor

‎01-11-2022 02:28 AM

Can anyone help?

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎01-11-2022 03:27 AM

Please explain your issue & circumstances in greater detail so we may be able to help you with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Damian6662
Visitor

‎01-11-2022 09:48 AM

Not offering any help here, but  mine has also reser to zero.   I'm new to EE PAYG - only enabled the phone Saturday s0 29th of august, all looked ok Sunday and Monday.... Do the totals get reset 1st of each month ?   which is a bit harsh ?

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XRaySpeX
EE Community Star
EE Community Star
In response to Damian6662

‎01-11-2022 09:59 AM

@Damian6662 : No, they last the full 30 days unless you exhaust them earlier.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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354-
Star Contributor
Star Contributor

‎01-11-2022 10:14 AM - edited ‎01-11-2022 10:15 AM

zero-zero-zerozero-zero-zero

My EE shows all zeros at the moment (legacy pack), if you text AL to 150, it should show the correct information. 

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