Data gifting

GY71dnx
Valued Contributor
Valued Contributor

‎23-10-2022 02:04 PM

I have 2 phones on the same account. One is old and will not download the My EE app, the other will.

Can I gift data to the newer one in my EE account on-line? If not, how can I do it?

Any help appreciated.

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28 REPLIES 28
GY71dnx
Valued Contributor
Valued Contributor
In response to Jon_K

‎24-10-2022 08:04 AM

Both are in my name, same account, listed together on account page

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Jon_K
Former EE Employee
In response to Schockwave

‎24-10-2022 08:41 AM

Thanks @GY71dnx.

 

At this point I'd recommend getting in touch with our Customer Care team.

 

They'll be able to explore your account and see why you're unable to gift data.

 

Jon

XRaySpeX
EE Community Star
EE Community Star
In response to GY71dnx

‎27-10-2022 10:46 AM

At the top of the Menu of your online MyEE does it say "Single User A/c"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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GY71dnx
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎27-10-2022 10:52 AM

Can't see that. There is account box with dropdown menu that lists both phones

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XRaySpeX
EE Community Star
EE Community Star
In response to GY71dnx

‎27-10-2022 10:58 AM

Not like this then?Capture.JPG

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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GY71dnx
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎27-10-2022 11:26 AM

Capture.JPG

This is what I have

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XRaySpeX
EE Community Star
EE Community Star
In response to GY71dnx

‎27-10-2022 11:34 AM

That's the app. I'm talking online. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
GY71dnx
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎27-10-2022 12:22 PM

That is a screenshot from webpage on my PC.

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XRaySpeX
EE Community Star
EE Community Star
In response to GY71dnx

‎27-10-2022 02:59 PM

Ah, OK! It was just a thought.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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