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Can’t use data

HazzaD1
Visitor

‎13-03-2024 02:18 PM

Hi there 

 
I was paying for 2 phones and I didn’t have one so basically we’re paying for 2 contracts. The team have put me on 1contract now as the other one ended at beginning of March and other one didn’t end till next year… 
 
I think I’m now meant to be pay as you go? I don’t have any data (no signal) so relying on WiFi I wonder if you 

Any suggestions 

0 Helpful
3 REPLIES 3
bristolian
EE Community Star
EE Community Star

‎13-03-2024 03:44 PM

You need an active subscription on your SIM in order to connect to EE's network and use any mobile voice, data or text services.

That subscription can be pay-monthly or PAYG

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-03-2024 04:54 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎13-03-2024 06:39 PM

@HazzaD1   When you terminated the contract did you request it to be changed to PAYG ?  If you didn’t it’ll not just change to a PAYG the termination will do exactly just that terminate the line.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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