Can’t use data

HazzaD1 · ‎13-03-2024

Hi there

I was paying for 2 phones and I didn’t have one so basically we’re paying for 2 contracts. The team have put me on 1contract now as the other one ended at beginning of March and other one didn’t end till next year…

I think I’m now meant to be pay as you go? I don’t have any data (no signal) so relying on WiFi I wonder if you

Any suggestions

bristolian · ‎13-03-2024

You need an active subscription on your SIM in order to connect to EE's network and use any mobile voice, data or text services.

That subscription can be pay-monthly or PAYG

XRaySpeX · ‎13-03-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎13-03-2024

@HazzaD1 When you terminated the contract did you request it to be changed to PAYG ? If you didn’t it’ll not just change to a PAYG the termination will do exactly just that terminate the line.