Can't authenticate on hotspot

[Bowl4]

Hi, 

I can connect to a ee hotspot and authenticate done with my mobile. However, when I connect with my laptop, I can't load the authentication page in my browser to login. 

The network info page in Windows shows that I'm connected and has eg dns address etc. 

I phoned earlier and the help desk said it was bad luck eg network too busy. If that's the case, then why can my partner and I  connect and authenticate  with our mobiles? 

[Leanne_T]

Morning @EthanGauss 

Thanks for coming to the community. 

If you're connecting to EE WiFi, could you try restarting the phone and try connecting again to see if this works.

If you're still unable to connect, please get in touch and the team will get this looked into for you. 

Leanne.