Bt data add on

[Nqytr7]

I accepted the offer of double data as a BT customer but in the EE app my contract still shows the original amount on screen, even though it also says I have the double data applied. It refreshed yesterday so I haven't used it in one day.. Does the additional data only kick in if I run out of my contracted amount? 

[Leanne_T]

Hi @Nqytr7 

Thanks for coming here. 

Does the double data add-on show active in your My EE app? 

Thanks 🙂

Leanne.

[Nqytr7]

Hi Leanne, yes it does. 

[Leanne_T]

Thanks @Nqytr7 

If this is active, the double data will start when your current plan data allowance has been used.

Leanne.