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Betting sites

AndrewButcher19
Visitor

Suddenly unable to access the lottery or betting sites using mobile data, can access using WiFi no problem. Any ideas

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@AndrewButcher19  Have you requested that content lock be removed from your EE account?    You need to to prove to EE your over 18 and you do this by call customer support and request content lock be removed,  you’ll need a credit card to pay a refundable token or you need to go to a EE store within in date photo ID to make this request there. 

Content lock is enabled by default if you’ve done the above before now you need to check you’re EE account in case you’ve changed content lock,  it’s under manage and scroll down to parental controls,   You need to select 

 

IMG_0056.jpeg

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@AndrewButcher19  Have you requested that content lock be removed from your EE account?    You need to to prove to EE your over 18 and you do this by call customer support and request content lock be removed,  you’ll need a credit card to pay a refundable token or you need to go to a EE store within in date photo ID to make this request there. 

Content lock is enabled by default if you’ve done the above before now you need to check you’re EE account in case you’ve changed content lock,  it’s under manage and scroll down to parental controls,   You need to select 

 

IMG_0056.jpeg

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.