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Apple Watch ultra

Hsaid
Visitor

‎24-09-2022 11:27 AM

I can’t connect my Apple Watch ultra for cellular 

0 Helpful
13 REPLIES 13
Chris_B
Grand Master
Grand Master

‎24-09-2022 11:45 AM

@Hsaid  Have you gone through cellular setup process within the Apple Watch App ?  Are you getting an error message? 

mjscool007
Visitor

‎24-09-2022 04:54 PM

Me neither! Just spent 6 hours on the phone to Apple and EE and neither off them know what’s going on!! There must be a software glitch somewhere.

0 Helpful
Starchild
Valued Contributor
Valued Contributor
In response to mjscool007

‎28-09-2022 06:13 AM

Same here. Apple Watch Ultra (purchased from Apple retail store) continuously reports no connection despite showing there is an EE Plane in place.

Have been in contact with EE support for 3 days so far. EE support will be contacting me later on this now fourth day.

Everything conceivable has been done so far - very latest iOS & Watch OS installed, unpair/re-pair watch again,  turn off/on watch, ‘reboot’ watch, wait full 24hrs after first setting-up watch with EE Plan, eSIM replaced on EE’s end, etc.

There’s a real issue at play, as others appear to be experiencing the same with their new Apple Watch Ultras.

0 Helpful
Christopher_G
EE Community Support Team
In response to Starchild

‎28-09-2022 07:58 AM

Fingers crossed our technical support team can help get it connected, @Starchild.

Thanks for your patience so far. Please keep us updated with what happens.

Chris

0 Helpful
Starchild
Valued Contributor
Valued Contributor
In response to Christopher_G

‎29-09-2022 03:20 PM

Just to report my issue had been fixed.

My case was referred to level 2 support and my Plan was re-established and then re-added to my Apple Watch app as you would do when first adding it.

I did get the error message of connection to the server was lost during adding/activating the service plan, however at this stage simply turning the iPhone off then on again appeared to help and the Plan proceeded to fully activate and then reflected this within the watch (which finally showed a connection) - all worked fine after!

0 Helpful
Christopher_G
EE Community Support Team
In response to Starchild

‎29-09-2022 03:36 PM

That's great news, @Starchild.

Thank you for coming back to let us know.

Chris

0 Helpful
michelle6905
Investigator
Investigator
In response to Chris_B

‎07-12-2022 11:15 AM

yes

 

0 Helpful
James_B
EE Community Support Team
In response to michelle6905

‎07-12-2022 11:18 AM

Hi @michelle6905,

Welcome to the EE Community. 🙂

How can we help today?

James

0 Helpful
michelle6905
Investigator
Investigator

‎07-12-2022 11:20 AM

trying to put my apple ultra watch onto mobike data plan i have 

i have removed my series 7 but keep getting call 150 code 019

 

 

0 Helpful