The EE Community

Hi I was wondering if you could assist, my husband lost his phone today , and I can’t seem to find anyone to help me , it’s the iPhone 16 pro max 

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the  Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

EE Wifi 7 Pro pairing issues with Broadband Router Pro 7

I have recently changed over from BT to EE but still on the same Gigabit service.  I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a ...

Billing

Trying to view my bill and it isn't showing on ee it keeps coming up with error. Higher than expected amount this month and want to know what's happening 

Been charged for my old broadband and for my new one

I have been charged for my old broadband and my new broadband so it looks like my old broadband has not been cancelled 

Roaming and unable to call ANYONE including EE

I have put in this complaint many times over since April 20th of this year 2025 I cannot call EEI cannot call anyone the number if it does connect won't recognize any button that I push and so then it just hangs up on me now EE keeps telling me I'm s...

Can't connect to the TFL Wi-Fi in the London underground

 Hello EE Community,I hope someone can help me. What am I supposed to do to connect to the London wifi Underground?If I select WiFi Extra or EE WiFi-Auto I am asked to insert:- Identity- Password- select a CA certificate (use system certificate) or (...

Monthly broadband charges

I signed up for broadband on 3rd May . The plan is called "All Rounder Full Fibre Gigabit" 24 month contract. I am currently with BT and my activation date for EE is 2nd June. I am going to be charged £83.99p per month when I start on 2nd June. This ...