All data gone overnight

[McDark]

Something strange happened overnight. I got a text from EE at 2:19am telling me I'd used 80% of my data. Then at 3:23am, all my data is gone. All this while I'm asleep in bed.

I have an iPhone with OS fully up to date. WiFi is available for any background data use. I do not use any auto backup services. Nothing has changed on this phone for weeks.

I am on EE PAYG with a weekly talk pack and many year's worth of boosts up to 1.3 gb a week. I'm a light user with barely a fraction of that used in a typical week. It renews on Sundays.

So all this said, it is bizarre that all this data would just disappear overnight.

I have looked at the battery usage stats on the iPhone, and overnight shows a typical low power use. Nothing out of the ordinary running. Just the usual periodic auto-checking of email. Certainly nothing that would explain any untypical background data usage.

So could this be something amiss at EE's end?

[Skellers]

Exactly the same thing happened to me on a Samsung S21 Ultra. Also told it was YouTube, which I don't use. I ensured the system and all apps were up to date, turned off mobile data and all data has disappeared again overnight with mobile data turned off while connected to WiFi???? 

[thomasjpower]

Same thing has happened to my phone. I received the 80% then 100% data warning texts during the night. I then gifted data from another plan and the same thing happened the next night. 

My phone has used about 5GB of data but EE claim I've used 30GB. I've never exceeded 10GB before and this claims I used 20GB in a day. I have updates turned off, I don't stream music or film. Definitely some glitch in the EE system it's ridiculous in this thread and several others EE don't look to be owning up to it.

[Leanne_T]

Hi @thomasjpower 

Which phone are you using? 

Are you connected to WiFi at home? 

Leanne 🙂

[gizmo67]

I have just had the same experience on my daughters phone - she never uses all data 25GB but it has all gone within 6 days - I am on a call with EE. I have been told it is U tube! She doesn't use this!  I am hoping they can sort this out!

[dickytwo]

Add me to the list. 4GB used when out and about when I didn't even do anything. Apps usage says they are using negligible data. Spoke to someone this morning and they now say they have had enough calls from people on this issue to investigate.

[gizmo67]

When i called them they reinstated her data straight away!

[Caz866]

Google pixel 4a

[Caz866]

No

[Caz866]

Oh they reinstated mine too. However, that doesn't explain why it's happening. I've had it twice now 

[Caz866]

I seriously hope they do investigate. I didn't appreciate being told I was lying.