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Can my ex port their number

Is it possible for my ex to port their number to their new network and EE issue me with a new number for the contract? I have multiple lines on the one contract and but would prefer to finish the contract rather than have to pay an early termination ...

Bill brought forward

I ordered an upgrade but then cancelled it due to wrong address for delivery. I called and got the order cancelled and was told I wouldn't be charged. I have now got my bill with £50 brought forward for the new phone that I never received. 

Broadband Renewal Cost

Happy to sign up for a new contract, but EE are telling me it will be £5 more than new customers are charged? It's that right? I cannot take advantage of the current offers on the website by entering a new contract? What a throw away society.

sjdean by • Investigator
  • 37 Views
  • 2 replies
  • 0 Helpful

Paying off contract early

Am I able to pay the remaining amount on my phone and contract off early? Failing that, am I able to pay the remainder of what's left on my phone only? If I could get a simple direct answer that would be great.  Thank you. 

Marty86 by • Visitor
  • 10 Views
  • 0 replies
  • 0 Helpful

Delayed connection from Open Reach

Has anyone else had problems with switch over to fibre? After watching the telegraph pole go up outside my house with cables connected between the other poles in the street I selected the switch from BT to EE on February 23rd 2025. Since then each ti...

Advice

Hey all, my contract is finishing soon so does that mean I stop paying for the phone & watch or do I still pay for it?  Even if my contract has finished 

CDOve by • Explorer
  • 30 Views
  • 3 replies
  • 0 Helpful

S25 offer, watch and buds.

Morning all, I apologise if this has been covered, but i've had a search and couldn't find anything.My question is, on the recent offer for the S25 upgrade for a Galaxy watch and buds, I completed an online claim and eventually  received the watch. B...

ColinR71 by • Investigator
  • 59 Views
  • 4 replies
  • 0 Helpful

Pay as you go

I topped up 10 pounds today fir pay as you go, but don't seem to have data. Why is that? Thank you!

Owen09 by • Visitor
  • 18 Views
  • 1 replies
  • 0 Helpful

Samsung edge

I pre ordered the new samsung edge. The only information I have received since my order was that it was dispatched on 27th May and not heard anything since. Any help would be appreciated !

jacton by • Explorer
  • 27 Views
  • 2 replies
  • 0 Helpful

Sim card 'unknown number'

Looking for technical support.I believe it is an account issue, but for sake of info device is a Samsung a05s, recently updated , otherwise working fine.Around 28/05/2025, my simcard on Monthly Contract read as 'emergency only' in the phone notificat...

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