Add ons

AnneP57
Explorer

‎03-11-2024 12:56 PM

I can’t buy add ones at all. Is this going to be fixed soon?

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎03-11-2024 01:24 PM

Hi @AnneP57 

Are you using the short codes or the app/web site.

What error messages are you receiving.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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AnneP57
Explorer

‎03-11-2024 01:59 PM

Tried on 150 just now. Reply said- sorry, there had been a problem. We cannot add this add on. Please try again later. 
have also tried on app and online. But no joy.

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-11-2024 03:36 PM

Are you on contract or PAYG?

What type of add-on you trying to buy?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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