5G does not work on my iPhone 15
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21-09-2024 09:27 AM
I have an iPhone 15 and I love in a place that have 5G coverage
but I Never got the 5G signal on my phone
I have a supsicribtion pack for 100GB a month
is there something I should do to get 5G connection ?
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21-09-2024 10:34 PM
Having a subscription pack is PAYG. You don't get 5G on PAYG SIMs.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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21-09-2024 09:52 AM
Hello @Adam333
Welcome to the community,
It does not matter what subscription you have, because if you get 4G, then that should also be good, as I often have this.
Just make sure that your network setting is set to automatic, you should be able to then receive 5G.
One other thing, how old is your SIM card and have you previously had 5G with your phone you had previously?
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21-09-2024 10:13 AM
Is this "subscription pack" a PAYG one? Or a pay-monthly contract? This is unlikely to be a SIM issue, but can be easily proven by a 2way SIM-swap with another phone which does access 5G coverage.
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21-09-2024 10:53 AM
I got my sim last year , and I get 5g connection always when I am outside UK
I checked my phone settings now , it was 5G automatic , I made it 5g
and stilll did not get a signal
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21-09-2024 10:58 AM
subscription pack I pay 30 pounds monthly for unlimited Data and calls
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21-09-2024 12:44 PM
@Adam333 Is it a contract that is a fixed term for 24 months or is it a pay as you go subscription? You don’t get 5G access with pay as you go.
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21-09-2024 10:34 PM
Having a subscription pack is PAYG. You don't get 5G on PAYG SIMs.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
