4g not working

Sarah597 · ‎22-10-2022

Hi I have a 4GEE sim and in my settings my phone is set to 4G as the preferred one but when I turn on my mobile data it is still using 3G. I am still on the same data pack as before so I tried to change it to a one that supports 4G but when I try I says no other packs are available and to use 4G I need a 4G sim. But I already have one.

Northerner · ‎22-10-2022

Hi @Sarah597

What device do you have? Doesn't it have 4G capacity?

Your phone will connect to the strongest signal. There could also be a local issue. You can check for issues here:

https://coverage.ee.co.uk/coverage/ee

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Sarah597 · ‎22-10-2022

Hi I have an iPhone 7 and my local signal is good for 4G. On the coverage website it says that my area has better signal with 4G than with 3G

James_B · ‎22-10-2022

Hi @Sarah597,

Welcome to the EE Community. 🙂

Did you move from T-Mobile or Orange to an EE 3G plan?

James

Sarah597 · ‎22-10-2022

No I’m just on EE PAY AS YOU GO

James_B · ‎23-10-2022

Hi @Sarah597,

What is the name of your current pack?

James

Sarah597 · ‎28-10-2022

It just says £20 data pack

James_B · ‎28-10-2022

Hi @Sarah597,

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James