4g not working

Sarah597 · ‎22-10-2022

Hi I have a 4GEE sim and in my settings my phone is set to 4G as the preferred one but when I turn on my mobile data it is still using 3G. I am still on the same data pack as before so I tried to change it to a one that supports 4G but when I try I says no other packs are available and to use 4G I need a 4G sim. But I already have one.

Northerner · ‎22-10-2022

Hi @Sarah597

What device do you have? Doesn't it have 4G capacity?

Your phone will connect to the strongest signal. There could also be a local issue. You can check for issues here:

https://coverage.ee.co.uk/coverage/ee

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Sarah597 · ‎22-10-2022

Hi I have an iPhone 7 and my local signal is good for 4G. On the coverage website it says that my area has better signal with 4G than with 3G

James_B · ‎22-10-2022

Hi @Sarah597,

Welcome to the EE Community. 🙂

Did you move from T-Mobile or Orange to an EE 3G plan?

James

Sarah597 · ‎22-10-2022

No I’m just on EE PAY AS YOU GO

James_B · ‎23-10-2022

Hi @Sarah597,

What is the name of your current pack?

James

Sarah597 · ‎28-10-2022

It just says £20 data pack

James_B · ‎28-10-2022

Hi @Sarah597,

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James