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£10 Plan not renewing

PT5000
Visitor

‎27-01-2026 12:17 PM

I have £10 credit in my account but my plan has not renewed & is now showing me as being on standard rates. I could select it as a new option but I get a message saying I lose the 8Gb rollover that a text message confirmed I had at 7:04 this morning.

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-01-2026 12:38 PM

@PT5000 : Rebuy the £10 pack by texting PLAN10 to 150. As long as it's not more than 7 days since you last pack expired, you'll not lose your rollover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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