0 out of 0 data

[Apple-User]

So my mobile data says its got four bars and it works but when i go on the app it says i have 0 of 0 mobile data and it doesn't work when i use it, also if i try and get a mobile data add on it wont show that i can. It works for my watch and 3 other family users and when i got on add-on-ee.com it always says cannot load. Does anyone know how i can get mobile data.

[Northerner]

Hi @Apple-User 

Have you tried the EE app. 

Thanks 

[bristolian]

If you text BALANCE to 150, what is the result?

Your post is a little contradictory, see below.

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@Apple-User wrote:

So my mobile data says its got four bars and it works but when i go on the app it says i have 0 of 0 mobile data and it doesn't work when i use it,

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Is your mobile data working or not?

[XRaySpeX]

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@Apple-User wrote:

when i got on add-on-ee.com it always says cannot load. 

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No wonder! It's http://add-on.ee.co.uk

[Apple-User]

Yep i have tried the ee app it says 0 of 0 and if i text BALANCE to 150 it wont respond

[Apple-User]

I get no response when after texting BALANCE to 150

[XRaySpeX]

Where are you?