Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

payment

Anilton
Visitor

‎27-11-2023 06:46 PM

good afternoon. Why didn't my direct debit payment go through?

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎27-11-2023 09:34 PM

Hello @Anilton ,

Welcome to the community,

I would suggest you speak to customer service, we do not know who you are nor do we have any access to customer account.

Do you have enough funds on your bank account? When was the payment meant to be taken?  Customer service will be able to take a look for you why the payment has not been taken.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
Grand Master
Grand Master

‎27-11-2023 10:58 PM

If your DD failed thro' lack of funds, EE will try again for the last time about a week later.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)