no internet

[james-clay1]

I HAVE A LTE 4G WIFI DONGLE . I have put in my data sim followed all the set up instructions and I keep receiving a no internet message  please can anyone help.

[James_B]

Hi @james-clay1,

Welcome the EE Community. 🙂

Which mobile broadband device are you using? 

Is it a brand new SIM?

Are you using a pay as you go or pay monthly plan?

James

[james-clay1]

Hi  James_B

I have a generic 4G LTE WiFi Dongle, 100 Mbps sold by Amazon with a brand new EE data SIM on a pay monthly plan

James

[James_B]

If you check your router's settings, has it automatically populated the EE APN settings @james-clay1?

James

[james-clay1]

James_B

I have it connected to my car console via USB  you will  have to excuse me i am not very tech savvy

James

[James_B]

Hi @james-clay1,

Did the dongle include a user guide that shows you how to access the admin console?

James

[james-clay1]

HI

James_B

 I don't have any user guide as it was a plug and play device

James

[James_B]

What is the make and model @james-clay1?

James

[james-clay1]

Hi James

this is the info off amazon

Brand	VBESTLIFE
Model name	VBESTLIFEi64g0yb5wn
Frequency band class	Dual-Band
Wireless communication standard	802.11b
Compatible devices	Laptop, Personal Computer, Tablet, Smartphone
Frequency	2.4 GHz
Connectivity technology	Wi-Fi, USB
Antenna type	Internal
Operating system	RouterOS

hope this helps

James

[James_B]

Hi @james-clay1,

Sorry, I haven't been able to find a user guide online for that device.

Did you receive any sort of online support links for it?

James