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my domain and email blocked suddenly!

timg6snl
Contributor
Contributor

I have been using EE mobile broadband for a while now, but today my domain name is blocked so can no longer access website or email services I been using for years!  The domain is www.timag.co.uk and is hosted with siteground. I cant even ping the domain name via EE. It works ok with another provider. I have tried to phone but just sit in que for ages. I need this resolved urgently. 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

It seems unlikely for that site but it might be Content Lock blocking it. Have you removed it?

Are you on contract or PAYG? 

  • On Contract: Follow Switching Content Lock OFF or ON .
  • On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rach_H
EE Community Support Team

Hi @timg6snl,

Welcome to the Community!

I'm sorry to hear about the issues you've been having. Can you let me know what kind of phone you're using and which browser this is impacting?

Rach

see this thread for more info and by all means get involved.  

https://community.ee.co.uk/t5/Mobile-Services/EE-Blocked-Siteground-Websites/m-p/1503004#M50014