my domain and email blocked suddenly!
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02-02-2025 03:24 PM
I have been using EE mobile broadband for a while now, but today my domain name is blocked so can no longer access website or email services I been using for years! The domain is www.timag.co.uk and is hosted with siteground. I cant even ping the domain name via EE. It works ok with another provider. I have tried to phone but just sit in que for ages. I need this resolved urgently.
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02-02-2025 03:47 PM
It seems unlikely for that site but it might be Content Lock blocking it. Have you removed it?
Are you on contract or PAYG?
- On Contract: Follow Switching Content Lock OFF or ON .
- On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-02-2025 11:24 AM
Hi @timg6snl,
Welcome to the Community!
I'm sorry to hear about the issues you've been having. Can you let me know what kind of phone you're using and which browser this is impacting?
Rach
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03-02-2025 01:02 PM
see this thread for more info and by all means get involved.
https://community.ee.co.uk/t5/Mobile-Services/EE-Blocked-Siteground-Websites/m-p/1503004#M50014

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