Wifi not working

Lisastarnails · ‎18-04-2023

Hi, I have recently been paying for my EE broadband, it says I have 97GB left out of 100GB yet it still isn’t working? Im not sure what the problem is and I cannot access no internet. Can you please help me

XRaySpeX · ‎19-04-2023

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎18-04-2023

Hi @Lisastarnails

Thanks for coming to the community.

Have you restarted the device?

Are there any lights showing on the router?

Speak soon 🙂

Leanne.

XRaySpeX · ‎19-04-2023

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP