This morning our (previously strong, 400/80Mbps) 5G signal more or less vanished - nothing on the 5G Smart Hub and two iPhones (2023 & 2024 models) could not connect. EE insist all masts working okay.
Ping tests = no service, 98% packet loss (every 10th ping there was a momentary connection).
To cut a long story short (is there ever a short EE story?) we have a new 5G Smart Hub, latest model, and have put it in another part of the house where the signal was previously weaker - and we now have connectivity. But something on the EE side has obviously changed, as up until 8am this morning our 5G setup was working perfectly okay and then it wasn't - on both the 5G Hub and our iPhones.
Question is, will the issue (which EE says doesn't exist) resolve itself so I can return the Hub to its usual location as the wifi extenders and ethernet switch are all geared towards that setup and it's a lot of work to move everything if it will be temporary.
I should add we have lost quite a lot of speed (now <250/40Mbps) by relocating the Hub and if 'normal service' is to resume (could it be weather-related?) sometime in the next few days it would save a lot of effort.
