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When I connect to my My mobile 4g mini wifi it says connected without internet.

Gordon2006
Investigator
Investigator

‎19-01-2024 03:03 PM

My pay has you go 4g mobile has been topped up but when I connect to it I have a message saying Connected without internet

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎19-01-2024 04:50 PM

Hi @Gordon2006 

Thanks for coming here. 

Is this a new SIM? 

Do you have a pack or data add-on active? 

Leanne.

0 Helpful
Gordon2006
Investigator
Investigator
In response to Leanne_T

‎19-01-2024 06:36 PM

I bought a pay as you go 4GEE MOBILE MINI WIFI. It was working fine until I ran out of credit. I topped up the credit successfully using the EE website. However when I connect to it now it says connected without internet.
Gordon
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Gordon2006

‎19-01-2024 07:50 PM

How long between running out of credit & topping-up again?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Gordon2006
Investigator
Investigator
In response to XRaySpeX

‎19-01-2024 11:12 PM

about 5 days
0 Helpful
Katie_B
EE Community Support Team
In response to Gordon2006

‎20-01-2024 12:05 PM

Good morning @Gordon2006. 

What pack did you have?

Katie

0 Helpful