VDI Access (VMWare Horizon Client)

Ant99 · ‎18-11-2022

Hi,

I use EE mobile broadband (EE mobile SIM in an unlocked router). I use VMWare Horizon Client (on an Apple Mac) to connect to my work VDI. I have been doing this via EE mobile broadband for the last 6 months. About 10 days ago this stopped working. I get to the point where it starts to load the Remote Desktop (i.e. after it accepts my password etc.) and then I get a 'network error' message and the connection is dropped. However, if I try this with a 'Three' mobile SIM card in the router it works fine. Has something changed on EE recently to cause this issue ? Is there any way I can get round this issue so I can continue to use EE, as the EE signal here is much better then the 'three' signal ?

Thanks.

Leanne_T · ‎18-11-2022

Hi @Ant99

Thanks for coming here.

Please call us on 0800 079 8586, the team will get this looked into for you.

Leanne.

XRaySpeX · ‎18-11-2022

@Ant99 : Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ant99 · ‎21-11-2022

Hi @XRaySpeX,

It's contract.

Regards.

br_gm · ‎01-06-2023

@Ant99 did you get anywhere with this? I'm using a Huawei CPE Pro and EE unlimited data SIM - I can use remote desktop fine if I put a Three SIM in the router, but it won't connect with an EE SIM card in. Internet works fine (much more stable than Three).