03-03-2024 07:35 PM - edited 03-03-2024 07:35 PM
Hello,
I've had my EE 5G Router for 18 months, and my contract has just ended.
I'm still paying £50 a month on my current contract, but I can see I can get an EE 5G SIM only deal with unlimited data/speed for about £25/m.
Am I able to cancel my current (finished) 5G router contract, buy the SIM only deal and use that to save myself £25 a month whilst keeping my 5G router? Or do I need to keep my existing contract/SIM?
Thanks
03-03-2024 07:45 PM
Yes, you may cancel your current contract with 30 days notice, keep your mobile router & put any SIM in it. However I recommend that rather than cancelling you upgrade your contract to a SIM-Only contract of your choice, thereby keeping your mobile no. It'll have the same effect but would be simpler.
03-03-2024 07:56 PM
Your SIM is tied to your account - therefore if you cancelled and got a new subscription, you would have to change SIMs.
Better to contact CS (or use myEE online) to request a change of priceplan on your existing number. You can request this within your 45day upgrade window, and it would take effect on your minimum term end date. Your existing SIM & line would continue, just with a simple change of plan.
03-03-2024 08:36 PM
@bristolian : Wouldn't a change (reduction) of price plan only reduce the airtime plan but keep the device cost unchanged (assuming a traditional device contract)? Better to upgrade to SIM-Only?
03-03-2024 08:53 PM
Changing a price-plan is indeed called an "upgrade" when done via myEE online.
In this case, I agree the best solution would be changing from the current device-plan to the proposed SIM-only plan.