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Using mobile data abroad

Trev63
Explorer

‎28-03-2023 04:19 PM

Hi my contact has finished and any  new contacts only offer 50gb of data for Europe usage. This isn’t enough for me and will have to look at another provider if ee can’t offer me anything else not advertised. I need at least 100 a month when I’m travelling around Europe 

0 Helpful
10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

‎28-03-2023 06:00 PM

@Trev63    You can purchase more data if you require it.   All networks have a FUP when roaming. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
foxtrotmike
Skilled Contributor
Skilled Contributor

‎28-03-2023 07:15 PM

Have a look at Popit (Max 100GB)

Its on EE at home

https://www.popitmobile.co.uk/roaming

Trev63
Explorer

‎28-03-2023 07:58 PM

How much does it cost to buy 50 gb data to use in Europe 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Trev63

‎28-03-2023 08:22 PM

@Trev63 : Unlimited data add-on £31.22 billing month recurring.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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James_B
EE Community Manager
EE Community Manager
In response to Trev63

‎29-03-2023 08:09 AM

Hi @Trev63,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Georgiaplum
Investigator
Investigator
In response to James_B

‎30-03-2023 09:13 AM

Sim only paid monthly. I had to switch from BT to EE and would like to know why I couldn’t use my data in Portugal, as there is a reciprocal agreement. At first it worked and then stopped, it was a nightmare as the accommodation we were staying in was saved in Google Maps. I was unable to get onto anything that used data. Locals did not know the name of the apartment. We arrived at night so everything was unfamiliar. I have checked my data and out of 20gb I have over 17 left. We are back abroad in May and would like to be able to use my data. I never had this problem with BT. Please advise. 

0 Helpful
Katie_B
EE Community Support Team
In response to Georgiaplum

‎30-03-2023 09:57 AM

Hello @Georgiaplum. 

Welcome to the community. 

I am sorry to hear you were unable to use your data whilst in Portugal but I hope this did not stop you enjoying your holiday. 

Did you activate roaming before leaving the UK? this could have either been done by giving us a call or texting ROAMING to 150?

If yes, were you able to make calls and texts OK?

Speak soon, 

Katie 🙂

0 Helpful
Georgiaplum
Investigator
Investigator
In response to Katie_B

‎30-03-2023 10:15 AM

Hi Katie

No I didn’t I thought that was old news activating roaming. I certainly never did it with BT. I assumed moving from BT that everything would work the same.
As I understand it, I reached my £5 limit and was charged even though I had plenty of data.

Best wishes
Lisa

Sent from my iPad
0 Helpful
Katie_B
EE Community Support Team
In response to Georgiaplum

‎30-03-2023 10:27 AM

Hi @Georgiaplum. 

Roaming will need to be enabled before leaving the UK, once this has been done you can leave it as enabled on your account so you won't need to do it every time you travel. 

I would also recommend upping your spend cap when you travel to the set amount that will cover you for your roaming passes. 

Katie 🙂

0 Helpful