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my simcard is inactive and closed

Hi all,I purchased my EE SIM card several years ago while outside the UK. I used it primarily to receive SMS, but it was deactivated about a year ago, and I haven’t received any SMS since then.Is there any way to have it reactivated?I now live in Aus...

MhdChp by • Explorer
  • 13 Views
  • 1 replies
  • 0 Helpful

E-sim not downloading

Hi there! about a week ago my phone lost all signal and was unable to function as a phone- I could connect to wifi but that was about it. My father - whose account this is, contacted EE repeatedly for help and after a few days I was sent a new handse...

Pawlik3 by • Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

BT to EE transfer

Hi, I'm changing my broadband from BT to EE, will I have to cancel my BT account or will EE automatically do this? Also, will BT charge an early cancellation fee? Many thanks 

Carrier update 64.1 ?

Hi,I have just sen a carrier update to 64.1.  Looks like it’s added voice over 5G standalone. As not seen that other option/ changes. not sure if anything else ?Great to see this option, as not anything on other networks. thank you EE. 

Smart 5G Hub SIM not connecting

I am looking at a problem for my elderly neighbour with a Smart 5G Hub for the local chapel. It is failing to connect to the network with the SIM provided by EE. The hub reports the SIM is OK but the mobile connection is unsuccessful. The hub works w...

Child not received promised additional items.

Appalling customer service and am in contact with the communications ombudsman, putting together a case. We renewed my son's contract and were told we would be emailed redemption codes to claim a watch and supercharger and that it may take some weeks...

App wont accept details

Hi, I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.Is the billing account number different? Also can't find landl...

Tom3459 by • Visitor
  • 10 Views
  • 0 replies
  • 0 Helpful

Contract Change

Hi there my bill went up and i am nearly paying £120 a month for tv and broadband, it shows on the EE website that you are subject to a extra increase each April which is always stated however now in the small print it says there will also be a 5% ch...

HR contact number

Hey I'm an ex employee of EE, I was wondering if anyone has a number to contact HR asap please?

Jade951 by • Visitor
  • 18739 Views
  • 181 replies
  • 7 Helpful
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