Unlimited data on 4g router running out of data

Charley131 · ‎01-02-2023

I have a unlimited package with the 4g router and it’s been fine for months and suddenly it’s stopped working and online says that there is only 8gb left of 100 but it’s the unlimited package?
How has it run out of data if it’s unlimited?
how can I fix this?

XRaySpeX · ‎01-02-2023

@Charley131 : "Unlimited" data still comes with a FUP of 600GB.

On top of that, it's only talking about data that you may potentially gift from the 1st 100GB of all your data to other nos. on your a/c if you choose to. It's just a warning just in case you wanted to. You may safely ignore it & carry on using data for your own purposes including hotspotting.

As you use data for your own use you are eating into this gifting allowance even when you are not actually gifting it.

Notice that it didn't say "You've gifted data you can gift" just that "You've used data you may gift".

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Charley131 · ‎02-02-2023

I understand how it’s saying about data to gift but the whole thing has stopped working and it says that I don’t have data left at all, not no data to gift. The Wi-Fi itself isn’t working as it’s ‘used all the data’ on an unlimited data plan? How does that work?

Leanne_T · ‎02-02-2023

Hi @Charley131

Thanks for coming here.

If you call us on 0800 079 8586, the team will get this looked into for you.

Let us know how you get on.

Leanne.