Unable to set up 4g Wifi Mini

Jo349
Investigator
Investigator

Afternoon,

I am having a nightmare getting my 4G Wifi Mini to work.

I purchased it in April and used while away for a week no problem.  I topped up the data once before I actually ran out without issue but then I did run out of data and it didn't matter what I did I could not get to the top up facility and went round and round in circles.

I need to use it again next week so figured I'd just buy a new sim with 100gb and set up as new.

I've reset the device and started the set up process as new, however it will not connect to the internet.  

If I go to My EE it says I need to connect my device, which I am unable to do.  It also says I may need to activate my sim, which I also cannot do because my device won't connect!

Can anyone help?

Thank you!

11 REPLIES 11
Wayside
Visitor

I have the same issue NO signal New Argos Prepay 120GB 

James_B
EE Community Manager
EE Community Manager

Hi @Wayside,

Welcome to the EE Community. 🙂

When did you first put the SIM in your router?

Can you access add-on.ee.co.uk/status?

James