The EE Community

Order tracking

Hi everyone, my tracking has been on this page for a couple days now. With that progress being on dispatched, but blank next to dispatch date. Also no word from DPD. Is this normal?Thanks

Roaming in Mexico

How can you switch roaming on from abroad when none of these phone numbers will work from your phone and the app doesn’t let you do it, very disappointing to have not been made aware my roaming wouldn’t automatically be available when changing contra...

Renewal Problem

On Friday 11th I attempted to upgrade my iphone & plan. The previous plan expired in 2023 and I think it likely reverted to a generic plan?I could not log into ‘business’ on the EE website, but it would let me log into the ‘personal’ section of the w...

Contract phone

Hi I placed an order with EE for a mobile phone ive been given an order number beginning with xko but the email header says please call to discuss what does this mean? Ive paid the £30 upfront and was wondering if anyone else has had this thanks 

Roaming in EU

I have paid for 7 days roaming in Finland,  EE says all ok but can’t access it.how can I get EE to sort this out?

I should have unlimited data, but keep having to top up. WHY?

Trying to add a TV to my basket and it keeps saying there was a problem

Every time I try to add a TV to my basket it says there was a problem and to try later. 

Should I set up WiFiCall on my mobile?

What are the pros and cons of WiFiCall.Would you recommend setting it up? Thanks

Change payment card details

I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new...