Unable to link device

[SimonBj]

Hi,

I am unable to link my mobile broadband to my EE app and it is driving me completely mad, as this is the only way for me to get my invoices. I have tried the following:

1. Link EE Mobile or SIM. I have then taken the SIM out of the device and into a separate mobile phone. I manage to receive the 4-digit code but get told that the mobile number is not in use upon entering it in the app

2. Link EE Broadband. I have tried entering everything on my bill (which I got on email after hours of calling) into the Billing Account Number, but nothing works.

This has been the worst digital experience I have ever had and you must please do something about this. Any help would be much appreciated.

/Simon

[XRaySpeX]

Don't use Link EE Broadband (2.) & some a/c no. That's meant for fixed Home BB.

Use Link EE Mobile or SIM (1.) with its mobile no. There's no need to take the SIM out of the router. Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

Are you getting its mobile no. correct? Where are you getting it from? Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. 

[SimonBj]

Hi, thank you for the help, but I am still getting the following after I’ve received the text and entered the 4 digit code:

”

Let’s try that again

We couldn’t find any products using the mobile number: 0737……

”

I am using the same number I see in the portal and I am receiving the text, so it must be the correct one.

[XRaySpeX]

Does the SIM work in the mobile phone to make or receive calls? Is it on contract or PAYG?

[SimonBj]

No, I can’t receive calls or call but I can text and receive texts. It’s a company policy fixed for a year. 

Also, there must be some other way that my finance department can get the invoices than me linking the account to the app. They are going completely mad over this as we are likely to not fix this in time for the next invoice, meaning that I need to spend hours on customer service to unlock it again. Why can’t you simply send invoices over email?

[XRaySpeX]

EE just don't!