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Smart Hub does not link to internet with devices connected by WiFi

pmc23
Investigator
Investigator

I have anEE 5G Smart Hub which worked perfectly for some time.  After a couple of months my laptop would show that it was not connected to the internet, even though it was connected by WifFi  to the hub.  A desktop computer connected via ethernet to the hub, had full internet access.  The problem would seem to spontaneously resolve itself after some days.  Sometimes re-starting the router would resolve the issue.  The problem has re-occured and neither my MacBook nor my iPhone  have internet connection, even though they both are connected to the hub by WiFi, with full signal strength.  My ethernet connection form the iMac continues to give internet access.

 

Any help in resolving this greatly appreciated - I should say that I no-longer consider myself technology savvy!!

13 REPLIES 13
Leanne_T
EE Community Support Team

Please call 07953 966 150 from any phone @pmc23 

Let me know how you get on 🙂

Leanne. 

pmc23
Investigator
Investigator

Thank you, I will

 

Hallifax
Visitor

did you find a fix for this?

Linzi_H
EE Community Support Team

Hi @Hallifax 

Welcome to the community.

Are you having issues with all devices when trying to connect to WiFi, or do some devices successfully connect?

Does restarting the router fix this? Or have you tried any other steps so far? 

Linzi