19-02-2024 12:38 PM
I have anEE 5G Smart Hub which worked perfectly for some time. After a couple of months my laptop would show that it was not connected to the internet, even though it was connected by WifFi to the hub. A desktop computer connected via ethernet to the hub, had full internet access. The problem would seem to spontaneously resolve itself after some days. Sometimes re-starting the router would resolve the issue. The problem has re-occured and neither my MacBook nor my iPhone have internet connection, even though they both are connected to the hub by WiFi, with full signal strength. My ethernet connection form the iMac continues to give internet access.
Any help in resolving this greatly appreciated - I should say that I no-longer consider myself technology savvy!!
21-02-2024 01:11 PM
21-02-2024 01:13 PM
Thank you, I will
12-11-2024 10:09 PM
did you find a fix for this?
13-11-2024 10:11 AM
Hi @Hallifax
Welcome to the community.
Are you having issues with all devices when trying to connect to WiFi, or do some devices successfully connect?
Does restarting the router fix this? Or have you tried any other steps so far?
Linzi