Smart 4G Hub Lost password settings. Reverted to factory settings.

Summers3
Investigator
Investigator

‎02-11-2023 08:46 AM

Hi,

I was wondering if anybody had experienced the Smart 4G Hub losing password settings and reverted to factory settings?

All that was done is that it was turned off at the power socket, which surely shouldn't make this happen?

The reset button is not pressed and there is no water ingress or condensation which I have seen on some other posts.

The settings had been saved and were working fine for a couple of weeks.

Should I be asking for a new router?

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎02-11-2023 11:22 AM

Hi @Summers3 

Thanks for coming to the community. 

Has this happened more than once? 

Is this router working once the details have been reset? 

Leanne.

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Summers3
Investigator
Investigator
In response to Leanne_T

‎02-11-2023 11:34 AM

Hi @Leanne_T 

It works with the orignial factory password.

So far it has done this once. 

The problem is, it is in a holiday rental, so now I am afraid if I change it, it will revert back again. 

This is after I was sent out a faulty router previously which simply did not connect. Not impressed with EE Broadband so far.

Have you had the same issue?

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Leanne_T
EE Community Support Team
In response to Summers3

‎02-11-2023 11:36 AM

Hi @Summers3 

In this case, I would suggest getting in touch with our customer care team who can run through some troubleshooting with you. 

Leanne.

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Summers3
Investigator
Investigator
In response to Leanne_T

‎02-11-2023 11:40 AM

Cool, will do. Thanks.

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Leanne_T
EE Community Support Team
In response to Summers3

‎02-11-2023 11:41 AM

No problem @Summers3 

Let me know how you get on 🙂

Leanne.

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