Slow internet speeds

[dionne25m]

Hi,

I have a SIM card 4G for my home internet due to slow landline speeds (we live in the middle of no where).  We have an antenna installed outside so that we can get better speeds.  We were getting between 25 to 35 mbps, but the last month we have been struggling to get anywhere near 5! EE had reported a problem that they were working on, but it’s now fixed and we are only getting 6!

Any advise welcomed 

[Chris_B]

@dionne25m  Have you tried restarting the device?  Turn it off for 30+ seconds before you turn it back on.   

[dionne25m]

Hi there, I did restart it but not for 30 seconds. I will try that now

Thank you for your response

[dionne25m]

Just restart it and left off for over a minute and speed test showed 3.58

[dionne25m]

Can anyone help?  

[James_B]

Hi @dionne25m,

Welcome to the EE Community. 🙂

Have you reported the problem at EE Coverage & Network Status Checker | Check your signal?

James

[dionne25m]

@James_B @Yes I have

[James_B]

Thanks @dionne25m

You should receive an update soon.

James