Safe search

WaynE732 · ‎09-01-2023

How do I turn off safesearch?

Katie_B · ‎15-03-2023

You can't control content lock from your My EE on pay as you go. You will need to either give us a call or visit your local EE Store with some photo ID.

Katie

View solution in original post

XRaySpeX · ‎09-01-2023

What Safe Search? Do you mean Content Lock?

Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

CELTiCdyt75 · ‎15-03-2023

Am on p as y as I go can’t get it off

Katie_B · ‎15-03-2023

Hi @CELTiCdyt75.

You can't control content lock from your My EE on pay as you go. You will need to either give us a call or visit your local EE Store with some photo ID.

Katie

CELTiCdyt75 · ‎15-03-2023

Thanks for your help

Ambreik · ‎23-05-2023

Why restrict someone online search???

Why the company have to do this that can affect someone privacy.

🙂

XRaySpeX · ‎23-05-2023

@Ambreik :To protect children as required by the legislation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎23-05-2023

Hi @Ambreik

Thanks for coming here.

The parental controls help you, and your family stay safe by blocking 18-rated content being accessed on the EE network through a device.

Please see our How do I turn on parental controls on my device? Help page, for full details on content lock 🙂

Leanne.

Dannyfromet · ‎05-10-2023

I have tried this 3 times this week no in my local store helped they had no idea what safesearch is and when I called up customer service I was not on they system and when I gave them my serial number on my sim it came up that it doesn't exist. It shouldn't be this hard to get rid of a parental lock. Is there another way to turn this off or get rid of it completely.

Christopher_G · ‎06-10-2023

Hi @Dannyfromet

Welcome to the community.

It's more commonly known as content lock or parental controls. I'm not sure why they weren't able to find your account. Are you able to make calls and send texts from the SIM card in a phone? Do you have an EE signal?

How Do I Turn On Parental Controls on My Device? | Help | EE

Chris