SIM works in one router but not the other

[Keith_P]

Hi, I have 2 EE broadband SIMs and 2 routers in separate buildings. My main router stopped working, I spent ages resetting and reconnecting, eventually bought a new router and it still didn't work. Eventually I established that one of the SIMs will work in both original routers and one SIM will only work in one - and it's not the router it was initially fitted to. It this likely to be an issue at the EE end?

[Ali_A · Accepted solution]

@Keith_P 

It's great you've been able to run some tests on each SIM / router. 

At this stage it would be best to contact Customer Service so the guide can check the SIM that is only working on one of the routers, .

Ali