Replace 4GEE outside antenna with Omni Directional

[MROB1974]

The trials and tribulations of 4GEE Broadband........

We are going through another period of no/very slow speeds using the 4GEE Home Broadband product and external antenna. When it works, it's great with speeds over 50MB....when it doesn't, its horrendous. Days without service and vague feedback/solutions from customer service.

It seems like the external antenna is pointing at one transmitter and is not omni directional . Looking at the map of transmitters, there are numerous in the area that the router should "flip" to if one is offline. Just like an Iphone. For some reason that does not happen. I can sit there in my lounge with my iphone getting superb speeds on EE 4G when my router and antenna 30 feet in the air gets nothing.....work that out!

So, my idea is to change the antenna on my roof to an omnidirectional one. Has anyone else done this and if so give me some pointers as to if its worth it/which antenna to go for?

Otherwise it might be time for Elon......

Many Thx

[James_B]

Hi @MROB1974,

Welcome to the EE Community. 🙂

Was your antenna installed by EE?

Does the Network Status Checker report any problems in your area?

James

[MROB1974]

Yes, installed by EE. I was an early adopter, so must have been up around 3 yrs now

I unplugged it today and plugged a spare Poynting antenna and pointed it in the opposite direction and hey presto the signal was better. Seems like the transmitter the fixed antenna is pointing to is prone to service outages. Looking at the service update site it says my area does have problems.

Omni seems like the logical solution

[bristolian]

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@MROB1974 wrote:

I can sit there in my lounge with my iphone getting superb speeds on EE 4G when my router and antenna 30 feet in the air gets nothing.....work that out!

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Your phone & router are connected to either different serving sites, or different carriers on the same site.