Register/activate pay as you go sim card

[Debs2909]

Recently bought a pay as you go SIM card for a Kuma wi-fi set up for  our caravan.  When checking , it simply said to insert card and switch on and it will automatically work.  (Others say different).  All the lights come on but the 4G light isn’t coming on showing WiFi is working.  Totally confused.  Can anyone assist as to whether we need to activate 

[XRaySpeX]

@Debs2909 : Is this router in the UK?

Do you have PAYG credit on the SIM?

[Debs2909]

Hi 

yes the router is in the UK and we paid £50 for 120 GB which lasts 12 months 

[XRaySpeX]

If router capable of sending texts, What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Debs2909]

No I cannot send texts fri

 router.  It’s just a box with antenna attached . 

[Peter_W · Accepted solution]

Welcome to the Community, @Debs2909 

If you haven't already, it's worth trying your SIM in a mobile and seeing if you can get online, as often this will help kick the connection into gear. 

If you have no luck from there, I would recommend giving our team a call. 

When you purchase a SIM from a third party, there's a small but possible chance it may have entered hibernation during the time that this has been in their warehouse.

Our team will be able to double check everything and ensure you get up and running.

Peter 

[XRaySpeX]

Some "just a box" mobile routers can!