Re: EE my return equiptment and are now billing me

Carol771 · ‎21-11-2025

I've returned my broadband back ee but they told me I would get a refund coz they charged me but ive received nothing

Linzi_H · ‎22-11-2025

Welcome to the Community.

If you have confirmation that your equipment has now been returned, it can take a few days for our team to process this and arrange a refund.

If you are now over any timescales given for your refund to arrive though, I would suggest calling the team directly, and they'll be able to let you know what stage things are at.

Linzi

View solution in original post

Linzi_H · ‎22-11-2025

Hi @Carol771

Welcome to the Community.

If you have confirmation that your equipment has now been returned, it can take a few days for our team to process this and arrange a refund.

If you are now over any timescales given for your refund to arrive though, I would suggest calling the team directly, and they'll be able to let you know what stage things are at.

Linzi

XRaySpeX · ‎22-11-2025

@Carol771 : What kit was it specifically?

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