EE my return equiptment and are now billing me

[Rjbrimage]

Hi

I recently moved to Virgin media because EE could not get the parental controls to work. 
I returned the equipment in the bag provided and even had an email from the post office but I keep getting emails from EE asking me to return the equipment but I already did ! 
I returned the kit on May 20th and they keep saying I have until Jul 5th to return it. 
So annoying 

[Katie_B · Accepted solution]

Hi @Rjbrimage. 

Thanks for coming here. 

I'm sorry to hear you are still receiving emails after sending back your equipment. 

To get this looked into further please get in touch with our customer care team. 

Katie