15-04-2024 10:15 AM
We just received our EeE Smart 4G hub and having the same issues. Has a solution been found?
15-04-2024 10:18 AM - edited 15-04-2024 10:21 AM
Please can you help. I have formally complained to EE about it being able to connect a number of devices- weather station, internet radio, echo dot. All different makes that connected to EE when on wired connection now with sim 4G connection nothing! 😞 how can I get help please?
15-04-2024 10:28 AM
Having the same issue with a number of devices very disappointing and no help from EE. Have started formal complaint
15-04-2024 10:49 AM
Hi Mustrum, we just switched to an EE 4G smart router last week. Laptop and phones connect fine but a number of ancillary devices- echo, weather station, Bose internet radio cannot connect. Unfortunately EE not seemingly able to help! Any suggestions where I might start to look gratefully received. Previously all devices connected to hard wired EE router
15-04-2024 12:17 PM
@SimonL13 : You probably need to temporarily switch the mobile router to the 2.4 GHz WiFi band only. These smart home devices often can't do 5 GHz.
15-04-2024 01:08 PM
Thanks. I did disable /switch off the 5 GHz and still problem persists! So I switched back on to dual mode