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Re: Coverage yeovil

user4545
Investigator
Investigator

‎11-04-2024 10:32 PM

Yeah I’ve lost all broadband in my flat, the check service status also doesn’t say anything, it literally is blank. It’s been over 72 hours since I sent a message to support who still haven’t responded. I absolutely hate it when we’re left in the dark with issues with no response or without any ETAs. 

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4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎12-04-2024 12:17 AM

@user4545 : Which EE BB plan are you on with which router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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user4545
Investigator
Investigator
In response to XRaySpeX

‎12-04-2024 05:21 PM

Unlimited data sim inside a TP-Link router. The problem as it stands seems fixed back to ~45Mbps, but still no communications from EE support. I'm assuming a mast repair/upgrade was being carried out but would have loved to hear that.

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XRaySpeX
Grand Master
Grand Master
In response to user4545

‎12-04-2024 05:36 PM

@user4545 : Have you Check service status having given your post code there on the Network Status Checker and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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user4545
Investigator
Investigator
In response to XRaySpeX

‎12-04-2024 05:40 PM

I did but my current postcode didnt work, Checked my old address showed no issues, My parents address showed works ongoing. My address blank webpage nothing on it, no further links to point me the right direction. Fortunately the problem has been fixed since and fingers crossed doesnt go back down.

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