5g wifi

[bgm87]

I am having a similar problem. My sim is correctly inserted and the router connected to the internet but apparently I don't have any data (even though I have contracted unlimited...)

[Leanne_T]

Hi @bgm87 

Are you able to try the SIM in another device to see if you can use data? 

Leanne 🙂

[bgm87]

Same issue. No allowance only on temp allowance

[Leanne_T]

Hi @bgm87 

What happens when you try and use data? 

Is your data allowance incorrect? 

Leanne.

[bgm87]

I am able to use data for a measly 250mb. Speed is great (better than my wired broadband) but allowance is totally wrong as it should be unlimited 

[Leanne_T]

Thanks @bgm87 

In this case, please call us on 07953 966 150 and the team will get the allowance looked into for you. 

Leanne.

[bgm87]

Just rang customer services and it seems my account was set up incorrectly to the point I can’t clear security!! Fuming is an understatement. I will now have to go back to the shop which will incur extra expenses and try to sort this out. Not happy!! To any prospective customers out there, caveat emptor. 

[Leanne_T]

I am very sorry to hear this and hope you get everything sorted at the store @bgm87 

Leanne.