My contact is unlimited and all was great until i upgraded with half price for a few months and full speed internet, since I upgraded my reception has been utter trash in the same places I’ve been going. I just rang 150 to speak to someone and this new EE Rapid test was in effect cutting off my call and sending me a link. As my internet (which is why I was ringing in the first place) was that bad it wouldn’t open the call link, so now what??? This new way left me with no options whatsoever of speaking to EE as you need internet working. I drove half a mile away where I was able to open a link only to be met with the button edition of the automated message options, i then found the call option THAT THEN RANG 150 ANYWAY **bleep**!! This actually rang as it would normally, what a total useless idea apart from cost cutting, so to speak to someone you now dial 150, get sent a link for the internet online and then you can dial 150 again, so if you’ve no internet then you’re screwed. I still never got my question sorted, it’s like I’ve been put on slow Internet while I’m in my half price renewal period.
