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Printer connection to 5GEE (2021) router

sk15Kev
Contributor
Contributor

‎02-10-2022 01:00 PM

I have been having issues with my Office Printer/Scanner.

We recently switched from an EE ADSL Broadband to the 5GEE router.
On the old router (EE Brightbox 1) my Epson ET-2850 would have no problems on any device on the network.  The Epson software could find the printer and other devices would auto discover it.

With the new 5GEE router the only devices that can discover the printer are Apple ones (iPhone and iPad), but they can't use the scanner.  Any Windows PC cannot, even with the full suite Epson tools installed with hours of troubleshooting and the only way I can fudge having a working printer is to create a port based on the IP address on any Windows device that wants to use it.  This enables printing most of the time.

I can't see anything in the 5GEE router config that would make any difference.  The printer is not that old and don't want to have to replace it.
Has anyone else experienced this problem or have any suggestions to try?

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8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎02-10-2022 02:05 PM - edited ‎02-10-2022 02:13 PM

Are you connecting the printer to the USB port of the router, Brightbox previously or 5GEE Home router now, or are you connecting it to 1 of your own devices expecting it to be visible over your LAN?

For Windows PCs try enabling SMB 1.0/CIFS File Sharing Support in Programs and Features > Windows Features.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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sk15Kev
Contributor
Contributor
In response to XRaySpeX

‎03-10-2022 08:10 AM

Thank you for the reply

Printer is sitting purely on Wi-Fi both with previous Brightbox and new 5GEE router.
Will have a look for the Windows setting.  We have 3 Windows laptops and 1 Windows PC all with the same problem,

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XRaySpeX
Grand Master
Grand Master
In response to sk15Kev

‎03-10-2022 08:20 AM - edited ‎03-10-2022 08:25 AM

Don't bother with the Windows SMB setting. It's only for the USB port of the router.

Are you connecting the printer to the 5GHz SSID of the mobile router? If so, make it connect to the 2.4GHz band. That will make it more like the BrightBox 1 which only has a 2.4GHz band.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
sk15Kev
Contributor
Contributor
In response to XRaySpeX

‎08-10-2022 02:55 PM

Thank you for this suggestion.
I couldn't find a way for the Printer to only connect to the 5GHZ SSID, as when connecting there is no way to differentiate.

I did put the 5GEE router into 2.4GHZ mode only and it worked perfectly.

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XRaySpeX
Grand Master
Grand Master
In response to sk15Kev

‎08-10-2022 03:01 PM

@sk15Kev wrote:

I did put the 5GEE router into 2.4GHZ mode only and it worked perfectly.

Yes, that's what I meant. That's the way to make it differentiate, not by the printer itself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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jadolandy
Explorer
In response to XRaySpeX

‎27-03-2024 12:15 PM

I'm trying connect my printer to the router via USB port. I can't seem to find print server mode in the manager page

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XRaySpeX
Grand Master
Grand Master
In response to jadolandy

‎27-03-2024 12:21 PM

@jadolandy : I doubt the USB port is for connecting a device. It's usually for charging.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
jadolandy
Explorer
In response to XRaySpeX

‎27-03-2024 12:29 PM

Thank you for clearing this up for me 🙂

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