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Poor Internet signal

PaulW9
Investigator
Investigator

‎15-08-2022 12:36 PM

Bought a roaming Internet package. Currently in Chicago but all I'm offered is T mobile 2g which hardly works. How do I change to a better supplier for roaming over here

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎15-08-2022 01:22 PM

@PaulW9  Try doing a manual network search on your device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
PaulW9
Investigator
Investigator
In response to Chris_B

‎15-08-2022 02:20 PM - last edited on ‎15-08-2022 03:08 PM by EE Community Moderator

Yes I've done that. Could well be this is the only signal available to me in Chicago.

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James_B
EE Community Manager
EE Community Manager
In response to PaulW9

‎15-08-2022 02:54 PM

Hi @PaulW9,

 

Was AT&T available when manually searching for a network?

 

Have you been able to test your connection in more than one location?

 

James

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PaulW9
Investigator
Investigator
In response to James_B

‎15-08-2022 03:20 PM

No only offer was T Mobile 2G.

Nothing else showed up. I do get a signal but limited performance. However I've answered this message using it 😅

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James_B
EE Community Manager
EE Community Manager
In response to PaulW9

‎15-08-2022 03:45 PM

Hi @PaulW9,

Have you been able to try in another location? It may just be that there is limited coverage where you are at the moment.

James

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PaulW9
Investigator
Investigator
In response to James_B

‎15-08-2022 09:07 PM

It's pretty much the same signal all over Chicago. Will be in Florida in a few days so I'll see what it's like there.

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