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Password and data add on issues with wifi mini

ShirliM
Visitor

Hi,

I can log into My EE and see my account etc, I can open the IP address and see my router but am trying to read my texts and change number to receive texts( data only plan) it asks me to log in to do these changes none of my passwords work. Tried my web password, tried 'admin' and it says incorrect password. I cant see how to check user name as goes straight to enter password. I am trying to send a text to say start new plan early as running out of data.To be clear I only have the 4gee mini so no other way of texting. When on My EE account I try to click buy data add on, page comes up with below error: 

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

Any assistance greatly appreciated

Thanks

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Login to your MBB router at http://192.168.1.1 with the admin password found under the battery cover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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