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Paid for EE Plan but Data Not Showing on Account

pwaq
Visitor

‎06-03-2026 06:43 PM

Hi, I just bought an EE SIM plan that was supposed to cost £10 but was on offer for £9. The plan should include 8GB of data and the usual allowances. However, when I logged into my EE account, it shows that the SIM doesn’t have any data or plan attached, and it asks me to buy a data add-on.

Since I’ve already paid for the SIM and the plan, I’m not sure why nothing is showing on my account. Could you please check this and help resolve the issue?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎06-03-2026 07:51 PM

@pwaq : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Josie_LFC
Investigator
Investigator

‎16-04-2026 01:51 PM

Did you sort this? I’m experiencing exactly the same with the same 8GB £9 plan. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Josie_LFC

‎16-04-2026 03:16 PM

Hi there @Josie_LFC 

Thanks for coming to the community, 

When did you purchase the plan? 

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

0 Helpful